Customer Experience Associate
•Rain· 11h
SupportFull-timeAmericas
11h ago
Virta Health·5 months ago
Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.
Scaling is challenging, and exciting ! This role is at the heart of successfully scaling at Virta. The Director of Product, Client Group is a strategic role accountable for proving that we can be more effective and efficient at 10x scale than we are today. You’ll prioritize how we innovate and automate for internal teams – both through traditional software, but also for helping teams apply AI Native thinking to transform not just efficiency but also effectiveness and nimbleness.
You will be accountable for the product vision and roadmap for Virta’s client operations platform, spanning core services like eligibility ingestion, claims integration, data exchange pipelines, billing support, reporting, marketing enablement, and accounting operations. You’ll lead a team of product managers and partners cross-functionally across Engineering, Design, Data, Customer Success, Finance, and Implementation to drive the foundation that powers Virta’s growth. If you’re motivated by complexity, energized by data, the possibilities of applying AI to solve real problems and passionate about building scalable systems that drive meaningful impact, we’d love to meet you.
Ensure that every year our teams are more effective, and more efficient, breaking the assumption that as companies double in size they become slower and less efficient.
Define and drive the long-term product vision for Client Group’s platform and services.
Ensure we can effortlessly support hundreds, then tens of thousands of clients with diverse needs—securely, efficiently, and flexibly.
Oversee development of critical infrastructure: client onboarding tooling, file ingestion pipelines, API-based integrations, billing data workflows, and marketing enablement systems with a lens towards AI first solutions.
Ensure client-facing and Finance teams have the tools they need to launch and support clients effectively.
Have the ability to go beyond today’s asks, and reimagine what great looks like
Define and own OKRs along efficiency, quality and accuracy.
Manage and develop a team of PMs across Client Group squads fostering a high performance impact oriented product culture.
You have 8+ years of experience in a product management, or related product development role.
Are at the forefront of generative AI, building ahead of the curve to make the most of exponential improvements, turning capabilities like vector spaces, LLMs, core GPT capabilities, MCP and agentic flows into powerful systems for care teams
Comfortable navigating ambiguity and complexity driving 0 to 1 product development.
You’ve tackled data interoperability or integration initiatives. You’ll need to understand APIs, FHIR standards, Eligibility and Claims data to write product specs that translate business requirements to technical specs.
You enjoy solving data problems and how data can be leveraged across systems.
Strong organizational, leadership, and communication skills
Experience in IPO Readiness, or evolving similarly mature quote to cash systems.
Experience shipping consumer-facing applications with a focus on behavior change is a plus
Virta’s company values drive our culture, so you’ll do well if:
You put people first and take care of yourself, your peers, and our patients equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate
Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $$199,277 - $267,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.
Clinical roles: We currently do not hire in the following states: AK, HI, RI
Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.
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