Team Overview
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc. We coordinate across various business functions in Japan, as well as global offices, to support the business growth of our clients.
What a Analyst, Client Relationship Management - Japan does at Visa:
Reporting to the Senior Director, this Analyst is responsible for supporting some of Visa Japan’s key clients through relationship management and business planning with cross functional colleagues within Visa to develop and execute on account plans.
Key responsibilities:
- Support account planning and business forecasting, ensuring accuracy in deal management, revenue projections, and opportunity pipeline tracking to support strategic growth objectives.
- Engage directly with client executives to understand strategic priorities and operational capabilities, translating insights into actionable plans and measurable outcomes.
- Prepare materials for both internal and external business reviews, including KPIs, revenue analysis, risk mitigation plans.
- Serve as a key liaison for investment requests from clients, ensuring timely approvals while assessing the business impact.
- Champion continuous improvement by identifying process enhancements and leveraging data-driven insights to strengthen client relationships and business performance.
Why this is important to Visa:
As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, the business development executive is needed to ensure solution delivery on our highest value opportunities.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
What you will need:
Key Competencies:
- A confident self-starter with a proven ability to take initiative and adapt to rapidly evolving, often ambiguous market environments.
- Demonstrates strategic thinking by establishing a clear vision and translating objectives into well-defined, actionable phases.
- Possesses strong commercial acumen for evaluating business opportunities and ensuring that budget, profitability, and earnings objectives are grounded in sound assumptions and suitable business models.
- Exhibits a highly disciplined and organized approach, consistently executing both immediate and long-term priorities with systematic precision.
Qualifications:
- At least 5 years’ experience in finance, business planning, operations, consulting, or sales.
- Advanced skills in Microsoft Excel and PowerPoint. knowledge of Power BI, Tableau, or data analytics is a plus.
- Basic understanding of payment technology or the Japanese financial services sector. Experience with payments, eCommerce, or mobile technologies is an advantage.
- Bachelor’s or Master’s degree in finance, business management, or a related field.
- Fluent Japanese and business-level English required.
Personal Characteristics:
- Maintains a strong client-centric approach is crucial, complemented by intellectual curiosity and a commitment to thoroughly understanding clients' challenges, needs, and objectives.
- Demonstrates the ability to take measured risks and exhibits a proactive attitude, even in circumstances that demand constructive disagreement and steadfast commitment.
- Values collaboration with others and thrives in a team-oriented environment.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
