Apprentice – Global Operations Support Specialist –2026 – (Ashburn, VA)

Visa’s Technology Apprenticeship Program is designed for those with no prior experience interested in receiving hands-on IT training with an organization while also earning a salary. If this sounds like you, we encourage you to apply! 

Global Operations Apprenticeship: This program combines classroom training, hands-on mentorship, and real-world projects to help launch a career as a member of our Global Operations Support team at Visa. Apprentices will begin with a 15-week bootcamp where they will receive full-time classroom-style education that will prepare them for On-the-Job Training (OJT). This period is officially known as Related Technical Instruction (RTI). During the RTI period, Apprentices will be contracted as employees of our Apprenticeship Provider, Apprenti. Upon successful completion of RTI, including satisfactory performance review, employment with Visa will begin.  

At the conclusion of the year of OJT, those who have successfully completed the program may have the opportunity to be considered for promotion to full-time employment. 

Role Overview 

The apprentice will be trained to support proactive monitoring and incident response for enterprise systems, network operations, and applications within a 24/7 Operations Command Center. This position ensures service continuity by identifying, triaging, and escalating issues according to established protocols. It serves as a critical first line of defense for operational stability. 

Key Responsibilities may include: 

• Client Advocacy & Support: Act as the first point of contact for Visa clients, including financial institutions and vendors, ensuring timely and effective resolution of issues. 
• Incident & Network Operations Management: Proactively monitor systems and network operations, detect and analyze outages using VOCC tools, and escalate incidents promptly per established guidelines. 
• Bridge Stewardship & Communication: Manage internal and external incident bridges to facilitate rapid resolution and provide clear, timely communications to stakeholders. 
• Impact Assessment & Reporting: Evaluate incident impact and draft communications for distribution within defined timeframes, ensuring accuracy and professionalism. 
• Operational Execution: Support scheduled changes and perform troubleshooting across multiple platforms independently while adhering to standard procedures. 

Work Hours: 

This position requires the candidate to work 10/12-hour shifts during the day (with a 2-week rotation). When scheduled, the staff would be required to work on weekends and public holidays. We aim to start apprentices on a standard schedule and anticipate a move to shift at the midpoint of the program. 

Specific assignments will depend upon your skill sets and team needs. By applying for this position, your application is automatically considered across multiple teams. 

This apprenticeship is intended for individuals who want to learn and develop entry-level technical and professional skills in technology. If you’re currently pursuing or have completed a degree in a Software Engineering-related field, we encourage you to browse our University Graduate and Internship opportunities. 

Basic Qualifications: 

• 18 years or older  
• Eligible to work in the United States without sponsorship  
• Have basic problem-solving skills/analytical mindset  
• Must be local and available to work in person in Ashburn, VA
• Not currently enrolled in or have completed a Bachelor’s, Master’s, or PhD degree program in a related technical field (cybersecurity, software engineering, etc.)  
• Interest in pursuing a career in the payments space 

Preferred Qualifications: 

• Demonstrated interest in technology shown through education, certifications, bootcamps, experience, skills, projects, or tech community memberships. 

Additional Qualifications: 

• Apprentices will need to provide their own computers during RTI period. The following tech specifications are required:  
• Windows 10 or macOS 10  
• Windows Processor – non ARM type (Intel or AMD only – need for Adobe Connect to function)  
• RAM 8GB minimum (12GB – 16 GB recommended)  
• Solid State Drive – minimum 40 gigs free space  
• Webcam  
• Headset (Noise Cancelling Mic Headset preferred)  
• Internet connection at least 2Mb up/down  
• Dedicated workspace (Bootcamp will be 8+ hours at your desk daily)  
• 2nd monitor or XL monitor 

U.S. APPLICANTS ONLY: The estimated base salary during your remote training period will be $47,923 plus benefits and may progress to $64,000 upon successful completion of your training period, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. 

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 

Work Hours:  This position requires the candidate to work 10/12-hour shifts during the day (with a 2-week rotation). When scheduled, the staff would be required to work on weekends and public holidays. We aim to start apprentices on a standard schedule and anticipate a move to shift at the midpoint of the program. 

Travel Requirements: This position requires travel 5-10% of the time. 

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.