Business Consultant, Global Product Excellence

The Global Product Excellence team is a central center of excellence dedicated to ensuring that Visa’s products meet the highest standards of quality, innovation, and customer satisfaction on a worldwide scale. This global team’s charter is to drive operational and product excellence at Visa by defining and promoting best practices in product development, delivery, and continuous improvement. By partnering with product managers, engineers, regional leaders, and other cross-functional stakeholders, the Global Product Excellence team works to enhance product execution and scale product management effectiveness, creating consistent processes and metrics that help us initiate, plan and launch outstanding products across diverse markets. Ultimately, the team’s mission is to bridge product strategy with execution and embed a culture of quality and innovation into our product lifecycle – exceeding customer expectations and supporting our company’s leadership in global markets.

The Business Consultant, Global Product Excellence will serve as the strategic owner of the regional intake process for the Consumer Payments and Platforms business — the central pathway through which regional and market teams submit product ideas, feature requests, and requirements for review by global product owners. This process is crucial for maintaining a healthy, transparent, and data‑driven product pipeline. In this role, you will oversee the intake ecosystem end‑to‑end, ensuring that regional insights and business needs are effectively captured, refined, prioritized, and connected to Visa’s global product strategies and portfolio planning. You will partner with regional stakeholders, product managers, and cross‑functional collaborators to ensure a high‑quality, high‑trust process. You will also lead continuous improvement initiatives to strengthen intake governance, tools, workflows, and reporting. This work is essential to ensuring Visa maintains globally coherent and regionally informed product roadmaps, enabling faster decisioning, better allocation of resources, and improved product outcomes across all markets.

Responsibilities:

• Own the full regional intake lifecycle, from idea submission and triage to refinement, prioritization, and handoff to global product owners.
• Build strong partnerships with regional and market teams to ensure high‑quality, well‑articulated product requests based on client feedback, competition, regulatory needs, and local innovation.
• Facilitate prioritization cycles that align regional needs with global product strategies and capacity constraints.
• Collaborate with global product owners, product managers, Sales, Client Services, Technology, Legal, and Strategy teams to ensure intake items are actionable and strategically aligned.
• Maintain, update, and improve intake governance documentation, workflow diagrams, templates, and standard operating procedures.
• Manage and optimize intake systems such as Jira, Jira Align, Confluence, Power BI / Power Platform dashboards, and other tooling used for pipeline management.
• Produce robust reporting and analytics, including throughput, volume trends, cycle times, quality assessments, regional contribution insights, and stakeholder satisfaction trends.
• Identify and implement process enhancements, including automation, gating improvements, and workflow refinements.
• Support global product planning cycles with insights drawn from intake requests, such as regional demand signals and emerging market needs.
• Deliver training, communications, and change‑management materials, ensuring global stakeholders understand how to engage with the intake process and what to expect.
• Collaborate closely with intake managers across other Visa business units to share best practices and ensure intake processes are thoughtfully connected.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience leading cross functional processes within large, global, matrixed organizations.
• Understanding of product lifecycle management and product portfolio governance.
• Strong analytical and problem-solving skills, with experience building dashboards (Power BI, Excel, Jira reports, etc.) or analyzing pipeline data.
• Proficiency with product and workflow tools such as Jira, Jira Align, Confluence, Power Platform, or equivalent systems.
• Excellent communication and facilitation skills, including structured writing, presentation development, and cross functional alignment.
• Ability to influence without authority and build trust among regional and global stakeholders.
• Knowledge of consumer payments, digital wallets, cards, or other financial services products is a plus.
• Key Competencies
• Process Leadership: Able to build, refine, enforce, and scale structured intake governance.
• Strategic Alignment: Connects regional requests to global product strategies and business priorities.
• Stakeholder Influence: Navigates complex organizations and builds alignment across regions and functions.
• Analytical Insight: Uses data to diagnose process bottlenecks, improve quality, and inform portfolio decisions.
• Operational Excellence: Drives clarity, consistency, and rigor across intake workflows and documentation.
• Change Management: Introduces new ways of working with thoughtful communication, training, and stakeholder engagement.
• Customer & Market Perspective: Understands regional business needs and champions them effectively within global product discussions.
• AI Enhanced Productivity: Leverages AI tools and automation (e.g., generative AI, workflow automation, content generation, analytics augmentation) to streamline processes, improve decision quality, enhance documentation, and increase overall operational efficiency.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 121,100.00 to 175,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.