The Executive Support Analyst provides high-touch, advanced technical support to senior executives and their teams, ensuring flawless technology experiences across onsite and offsite events, meetings, and day-to-day operations. This role demands deep technical expertise, exceptional problem-solving skills, and the ability to operate under pressure in dynamic environments.

Key Responsibilities:

Deliver white-glove technical support for executives across hardware, software, networking, and AV systems.
Support onsite and offsite events, including executive town halls, global summits, and hybrid meetings, ensuring seamless audio/video and collaboration experiences.
Configure and troubleshoot complex AV setups, streaming platforms, and integrated collaboration tools (Microsoft Teams, Zoom, Webex).
Manage mobile device ecosystems, secure connectivity, and advanced troubleshooting for Windows, macOS, and enterprise applications.
Act as technical lead for executive travel and offsite engagements, ensuring continuity of IT services globally.
Collaborate with Event Operations, Security, and Network Engineering teams for high-profile events.
Maintain strict security and confidentiality standards for all executive interactions.
Document technical workflows and contribute to knowledge base for advanced troubleshooting.

Core Competencies:

Technical Mastery: Advanced troubleshooting across multiple platforms and technologies.
Event Readiness: Ability to anticipate and resolve issues during live events.
Customer Excellence: Delivering premium, personalized support for executives.
Collaboration: Partnering with cross-functional teams for seamless execution.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Bachelor’s degree in IT, Computer Science, or related field.
4+ years of experience in enterprise technical support.
Proven experience supporting C-suite executives and managing complex AV/IT environments.
Expertise in network protocols, video conferencing infrastructure, streaming technologies, and enterprise collaboration platforms.
Strong knowledge of endpoint security, VPNs, and cloud-based services.
Ability to work under pressure, travel as needed, and deliver flawless technical execution for high-stakes events.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 86,300.00 to 121,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.