Team Summary
Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.
VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.
We are looking for a dedicated Fraud Investigator for to join our client’s team for a 12-month fixed term contract. The Fraud Analyst will work within the Fraud team at a leading bank in New Zealand, working side by side with the client. The ideal candidate will have 3-4 years fraud management experience within the financial services industry.
Role Summary
You are tasked with protecting one of our clients’ critical assets – their customers, people, operations, and reputation. You will be required to analyse, investigate and prevent fraudulent activity to minimise the impact on their customers and the bank. Protect their customers’ trust to ensure they feel safe when they bank with them.
Responsibilities:
- Manage complex fraud case investigations by undertaking research and analysis with the aim of minimizing losses and business risk exposures through sound ‘risk appetite’ decision making.
- Take ownership of customer problems and escalations and ensure these are responded to and resolved quickly.
- Conduct thorough investigations into flagged transactions – including reviewing documentation, querying systems, interviewing relevant stakeholders and collaborating with internal teams.
- Analyse large datasets to detect anomalous patterns, emerging fraud trends and root causes to recommend improvements to detection models and business rules.
- Prepare and present comprehensive reports and dashboards summarizing incident trends, investigation outcomes and system vulnerabilities, working with internal stakeholders to verify findings and refine recommendations.
- Support the development and refinement of internal fraud policies, procedures and process documentation to ensure it is up to date.
- Take a proactive approach to work with other members of the Fraud team to ensure the objectives and SLAs of the team are all met.
- Understand and communicate using the appropriate medium in a clear and professional manner. This may include communication with outsourced service providers, business partners and staff.
The role will be based at the clients site in either Auckland, Wellington or Christchurch New Zealand in a hybrid work environment (minimum 3 days in office per week).
Banking Fraud
- An understanding of the financial industry fraud environment. Has a sound knowledge of legislative requirements for fraud management.
- Working knowledge of banking products, channels and fraud terminology.
Anti- Money Laundering and Terrorist Financing
- An understanding of the financial industry anti-money laundering environment.
Technical
- Extensive business analysis experience and knowledge of frameworks to gather information, document processes, define requirements and manage stakeholders across teams.
- Previous experience using PRM or similar fraud detection system would be useful.
- Good working knowledge of Excel and SQL understanding.
Problem Solving Ability
- Strong analytical and problem-solving skills to interpret large data sets.
- Proactive and confident to make recommendations.
Quality / Accuracy
- Proven attention to detail.
Communication
- Effective written and verbal communication skills to explain complex issues and manage sensitive information.
- Confident and capable of interacting with internal and external stakeholders.
Organisational Skills
- Ability to plan and prioritise to meet deadlines and manage internal and external customer expectations.
Behaviours that are important to us:
- Self-motivated, results-oriented with the ability to progress multiple priorities concurrently.
- Curious about why things are the way they are and driven to see what can be improved.
- Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work effectively in a matrixed organization.
- Motivated by delivering great outcomes for our client’s and their customers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
