Manager, Social Impact

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What a Manager, Client Solutions, LAC Social Impact & Sustainability does at Visa:

As a key member of Visa’s Latin America and Caribbean (LAC) team, the Manager, Client Solutions will contribute to the development and execution of the region’s SIS strategy, aligning with Visa’s 2030 business vision and market-specific priorities. The Manager drives initiatives to leverage social impact and sustainability to deepen client relationships, contributing to securing revenue-generating commercial partnerships or reputation-enhancing program partnerships for key clients in key LAC markets.

Key Responsibilities:

Strategy Execution:

• Shape and advance the LAC social impact & sustainability strategy and roadmap to deliver on Objectives and Key Results (OKRs).
• Align initiatives with Visa’s global priorities, focusing on:
• Empowering small businesses and entrepreneurs through digital tools, knowledge, access, and security.
• Promoting financial education to foster economic inclusion and development.
• Enhancing digital commerce security for all users.
• Demonstrating Visa’s long-term commitment to the communities we serve.

Solution Development & Deployment:

• Lead internal go-to-market efforts to raise profile of Visa SIS products and identify new opportunities to creatively leverage these products to drive impact and growth in strategic client relationships in LAC
• Lead regional programmatic and solution deployment with key clients, in alignment with market strategies.
• Localization and ongoing development of our client solutions, in particular financial education and digital skills platforms
• Manage end-to-end program and solution delivery with key clients and stakeholders, with a particular focus on financial education in the LAC region and the Brazil market, in partnership with other Visa functions
• Collaborate cross-functionally with country leadership, Communications, and Government Engagement teams to implement programs.
• Develop compelling narratives that articulate Visa’s purpose and impact in priority markets.
• Establish feedback loops to share insights and best practices across regions.

Stakeholder Engagement:

• Build and maintain strong, trust-based relationships with key external stakeholders across LAC.
• Enhance Visa’s reputation and influence with decision-makers through consistent, values-driven engagement.

Measurement & Reporting:

• Oversee the tracking and reporting of social and business outcomes in alignment with defined OKRs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What you will need:
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience in working in the technology and/or financial services sectors, and experience implementing social impact and/or financial inclusion programs preferred, as well as government, politics, communications, and/or economic development is a plus.
Strong stakeholder management with the ability to deliver an aligned plan across multiple stakeholders to drive a shared vision
Demonstrated success in emerging markets in building long-term partnerships with leading organizations in the public and civil sectors.
Outstanding written and verbal communication skills required in Portuguese and English, Spanish is highly desired
Ability to manage competing priorities with a flexible and adaptable approach to support broader market strategic initiatives as needed
Team player with experience working regionally or globally across cultural, geographic and time zone boundaries
Creative and resourceful in overcoming barriers and unexpected roadblocks
Excellent understanding of, and passion for, social Impact & sustainability
Proven ability to think ahead, engage proactively and take initiative, with ability to influence and enable teams and colleagues across the business and without direct reporting relationships
Ability to work with limited supervision

What will also help:
Experience working in the payments industry
Experience working in markets outside of Brazil
Strong understanding of financial inclusion, financial education and SMB needs
Understanding of the intersection between social impact, government/regulatory affairs and communications
Global mindset but knowledgeable of different cultural ecosystem landscapes and ability to connect to Visa business goals

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.