The Senior Consultant, Customer Success is a B2B client-facing individual contributor responsible for ensuring customers achieve maximum value, driving adoption, increasing customers engagement and maintaining high levels of satisfaction from our Pismo SaaS platform for card payments and core banking.
This role acts as a trusted advisor to customers, communicating the value of the Pismo products. It combines technical expertise, operational know-how, business strategy and executive engagement. You will meet with customers on a regular basis to discuss business and tactical challenges, shape their definition of success with Pismo, and offer proactive advice on how to optimize or enhance the use of platform. The ideal candidate is a proactive person, driven by data to anticipate problems.
Key Responsibilities:
Client Engagement & Relationship Management:
Technical & Operational Excellence:
Customer Success Delivery:
Process Improvement & Best Practices:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Required Skills & Experience:
Preferred Attributes:
What skills are coachable or nice-to-have?
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks - VisaNet - that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit usa.visa.com/about-visa, visacorporate.tumblr.com and Visaeurope.com
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