The Senior Manager, Account Management will be a key member of the Visa Acceptance Platform (Cybersource) Solutions team supporting key client deliverables within our growing Australia team that will help drive the retention and expansion of Visa’s Value-Added Services business.
We are seeking a driven and empathetic individual who is passionate about forging partnerships with our clients and delivering solutions that meet client needs. This role requires a forward-thinking mindset and a consultative approach to understanding and addressing the needs of our clients. As a valued member of our team, you will develop relationships with clients and collaborate with teams across the organization to deliver solutions, resolve issues as well as influence and align roadmaps to deliver for clients' growth.
This is an opportunity to make a significant impact in supporting our clients to deliver a range of next generation payments solutions and customer experiences.
In this role you will:
- Be a key point of contact between Visa Acceptance Platform and key clients, managing a range of projects and client requests.
- Establishing and maintaining strong client relationships, ensuring delivery of high-quality services and solutions.
- Engage with clients in regular strategic & planning discussions to increase client and Visa market share and revenues.
- Identify and manage acquirer and merchant sales growth opportunities, pitching payment solutions and new payment acceptance strategies, and winning a pipeline of client solutions from clients.
- Proactively identify, analyse and resolve both internal and external challenges using a solution-oriented and problem-solving mindset, employing critical thinking, creativity, and decision-making skills.
- Work with internal business partners and stakeholders to align and deliver partnership objectives including product roadmap, process and operational improvements.
- Produce insights and analyses to improve client performance and drive understanding of client issues. Lead the execution of the account operating model (incl. the governance and operations meetings and processes we use to run accounts) both internally and with the client.
- Manage the tracking and delivery of partnership projects and contract obligations.
- Partner with the PMO team to drive client priorities, project management and tracking, issue resolution, risk management and stakeholder management.
- Use reporting tools to monitor portfolio activities to track the performance and status of initiatives.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
- Building strategic relationships - developing collaborative relationships to facilitate the accomplishment of work goals.
- High-impact communication - clearly and succinctly convey information and ideas to individuals and groups in a variety of situations, communicating in a focused and succinct manner that drives others’ thoughts and actions.
- Analytical thinking - using analysis and problem-solving skills to deliver actionable insights.
- B2B Sales and commercial negotiation - experience identifying opportunities to drive growth, closing and implementing opportunities and driving these forward.
- Strong leadership capabilities - ability to build strategic partnerships, work collaboratively across a matrixed organization, and hold self and others accountable for high-quality, timely, and effective results.
- Confident multi-tasker - able to effectively manage and prioritize a range of activities in a fast-paced working environment.
- Active contributor to team success - actively participating as a member of the team to continuously improve processes, impact and efficiency, leveraging AI where appropriate and upskilling team.
- Payments and/or risk management knowledge - previous experience in payments including highly regarded.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
