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  1. Home
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  4. Senior Manager, Business Process And Operations SEA
Visa

Senior Manager, Business Process And Operations SEA

Visa•Operations
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Johannesburg·Hybrid
Full-time
Lead / Principal
11 days ago
Power BICommunicationProblem Solving
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About this role

This role partners with business development, strategy, and functional teams to drive data-driven decision-making, performance management, strategy enablement and commercial growth. The individual will leverage advanced analytics, financial modelling, decision support and strategic insights as an enabler to business planning, resource allocation, frontline sales and cross-functional initiatives across diverse markets.

Key Responsibilities

Business Analysis & Reporting

  • Deliver actionable insights through robust data analysis, dashboards, and performance reports for senior management and cross-functional teams.
  • Conduct deep dives into markets, clients, products, and revenue streams to identify growth opportunities and gaps to targets.
  • Collaborate with the finance team to prepare and present market profitability and sales performance reports, highlighting trends and key drivers.
  • Design and implement reporting tools to transform complex data into concise, commercial narratives for stakeholders.
  • Track market dynamics and Visa’s market share, triggering competitive responses where relevant.

Performance Management & Strategy

  • Support annual operating planning, resource allocation, and governance frameworks for regional leadership.
  • Facilitate best-practice sharing and adoption of strategic account management tools
  • Lead or contribute to market research, financial modelling, and scenario analysis to inform strategic decisions.

Stakeholder Engagement & Project Management

  • Manage relationships with cross-border stakeholders, including business development, finance, and operations teams.
  • Coordinate and deliver presentations, training, and workshops to enhance data literacy and performance culture.
  • Drive project execution, ensuring timely delivery against tight deadlines and complex requirements.

Commercial Acumen & Problem Solving

  • Apply strong commercial understanding to assess opportunities, prioritize initiatives, and recommend fact-based solutions.
  • Operate effectively in an ambiguous, fast-paced environment, balancing multiple priorities with minimal oversight.

 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
5+ years in data analytics, business analysis, strategy, or performance management roles, preferably within consulting, banking, financial services, fintech, or payments.
MBA, CFA qualification preferred but not essential
Advanced numeracy, analytical, quantitative, and modelling skills; expert in Excel, PowerPoint, Power BI, and project management tools.
Proven problem-solving ability, intellectual rigor, and commercial mindset.
Exceptional written and verbal communication skills; able to influence and engage senior stakeholders across regions.
Self-starter with strong project management and organizational skills; able to manage complexity and ambiguity.
Experience working in global or multi-national environments, collaborating across borders and cultures.
Demonstrated ability to build relationships, facilitate decisions, and drive change in a matrix organization.
Personal Attributes
Strategic thinker with a hands-on approach and sense of urgency.
Collaborative, resilient, and adaptable to change.
High tolerance for ambiguity and complexity.
Committed to diversity, equity, and inclusion.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Benefits

Equity/Stock OptionsStartup Environment

About Visa

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks - VisaNet - that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit usa.visa.com/about-visa, visacorporate.tumblr.com and Visaeurope.com

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