Senior Manager, Payments Optimization

The Senior Manager of Payments Optimization (Global) will play a critical role in enabling our merchant, acquirer and partner customers to achieve market-leading payment success rates. The ideal candidate is an experienced, data-fluent specialist in omnichannel payments with a track record of increasing transaction approval rates through the implementation of best practices and innovative technology solutions.  

In this role, you will advise some of the largest merchants and acquiring banks in the world to maximize their approval rates, in collaboration with cross-functional global stakeholders, including sales, product and technical leadership. You will analyse large data sets and apply your deep payments expertise to improve our customers’ payment programs. 

You will be responsible for the growth and success of our advisory practice: creating deep dive analyses, presentations, leading customer engagements and overseeing a pipeline of engagements delivered in collaboration with peers across Visa. Through this work, you’ll recommend processes and products to optimize customer's payments flows. As a subject matter expert within our business, you’ll also train colleagues across the organization on best practices in payments and merchant performance, share and document your knowledge, recommend improvements to our products, and support the creation of data & AI tools to increase the automation of insights for scale. 

We’re seeking strong leader with a deep understanding of the omnichannel payments ecosystem and ecommerce user experience. They are a collaborative team player with the ability to drive influence across a heavily matrixed organization and within diverse external customer environments. They are a high energy, results-oriented and motivated individual who thrives in ambiguity. 

The role reports to the General Manager, Global Network & Optimization Solutions. 

Requirements: 

• Produce high-impact customer presentations by gathering and synthesizing data and insights from a variety of sources. 
• Define and scale global best practices and frameworks for client conversion optimization across markets. Identify data-driven strategies that combine market insights to improve checkout conversion and authorization performance. 
• Enable customer-facing teams through asset development, enablement and trend analysis. 
• Partner with regional sales leaders to deploy GTM strategies that drive client acquisition, retention, and portfolio growth. 
• Follow through engagements to ensure implementation and adoption of recommendations. 
• Build tools and assets to support sales execution, while continuously reviewing decline drivers and industry trends to ensure the toolkit represents the most relevant and up-to-date best practices. 
• Champion payment optimization through strategic communications, client engagements, and ecosystem events. 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Locations: San Francisco, CA, Foster City, CA or Austin, TX

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Domain expertise in the payments ecosystem, including conversion optimization, consumer authentication, and tokenisation protocols.
• Customer-facing experience such as in a consultative or strategic sales role.
• Data fluency and experience with visualisation tools: Tableau, PowerBI.
• Strong quantitative skills with the ability to extract actionable insights from large data sets and translate them into business impact.
• Data extraction expertise – SQL, HQL, Scala, Python – and experience with environments such as Hadoop, Denodo, Oracle DB.
• Evidence of thought leadership or recognised subject matter expertise in digital payments.
• Experience building new programmes or practices within a large enterprise or scaled independent consulting business.
• Proven leadership in scaling best practices and driving sales growth through strategic programme execution.
• Demonstrated success in leading cross-functional change initiatives across global, matrixed organisations.
• Skilled in stakeholder engagement and influence across commercial, product, marketing, and support teams to build client-centric solutions.
• Strategic thinker with a sharp understanding of market trends, operational metrics, and the balance between revenue growth and risk mitigation.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY:  The estimated salary range for this position is $152,200 to $270,800 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.