Sr. Marketing Services Manager

Responsibilities:

Marketing Planning & Coordination:

• Support the annual planning cycle for East Africa by gathering market insights, client priorities, and performance learnings to inform planning discussions.
• Coordinate inputs across country teams, ensuring marketing plans are aligned with client needs and Visa’s regional priorities.
• Maintain planning documents, calendars, and progress trackers to support smooth execution throughout the year.
• Assist in preparing planning presentations and materials for leadership reviews.

Client Engagement & Support:

• Build strong, trusted working relationships with client marketing and product teams.
• Participate in client discussions to understand their marketing needs, challenges, and growth opportunities.
• Provide clients with strategic and executional support across marketing initiatives, helping them adopt Visa best‑practice frameworks and digital marketing capabilities.
• Coordinate client deliverables, feedback cycles, and project communications.

Marketing Program Execution:

• Lead day‑to‑day execution of client marketing programs, including campaign development, creative reviews, asset coordination, and media planning support.
• Support digital campaign setup and optimization alongside agency partners and Visa’s internal digital marketing teams.
• Develop client‑facing materials such as briefs, proposals, reports, and post‑campaign performance reviews.
• Ensure all work is delivered on schedule, within scope, and to Visa quality standards.

Cross‑Functional Collaboration:

• Work closely with Country Managers, Visa Consulting & Analytics team and Product to deliver integrated marketing initiatives.
• Partner with regional and global teams to leverage relevant toolkits, insights, and proven solutions.
• Support the rollout of marketing governance tools such as Visa Project Central and ensure adoption of standardized processes across markets.

Reporting & Insights:

• Track and report on program KPIs, client delivery milestones, and marketing ROI.
• Monitor market and consumer trends to inform ongoing program improvements and new engagement opportunities.
• Prepare regular internal updates and client reports highlighting performance, learnings, and recommendations.

Operational Efficiency:

• Manage Cluster budgets, vendor coordination, timelines, and documentation to support operational excellence.
• Maintain templates, checklists, and workflows to increase efficiency in marketing delivery across East Africa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

6–8+ years of marketing experience (5+ with an advanced degree).
Strong hands on digital marketing experience with major platforms (Meta, Google).
Experience managing multi market or multi client projects is beneficial.
Strong client facing capabilities and ability to support engagements with senior stakeholders.
Excellent project management, organizational, and communication skills.

Key Competencies:
Planning & Coordination: Ability to drive structured planning cycles and maintain cohesive workstreams.
Client Partnership: Demonstrated ability to build relationships and support client decision‑making.
Execution Excellence: Strong operational discipline and detail orientation.
Analytical Thinking: Ability to interpret data and translate insights into recommendations.
Cross‑Functional Collaboration: Works seamlessly with diverse internal teams.
Adaptability: Comfortable in fast‑moving, evolving environments.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.