Staff Site Reliability Engineer, ServiceNow

The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management (CI and Platform), and operational support (Incidents and Requests).

Essential Functions:

• Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system.
• Expand and enhance your knowledge of the ServiceNow Platform and its advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.
• Design, develop, and maintain ETL solutions using Microsoft SSIS to support data warehousing and business intelligence initiatives. Monitor, troubleshoot, and optimize existing SSIS packages and ETL jobs for performance and reliability.
• Ingest, transform, and load data from various sources including relational databases, flat files (CSV, TXT), REST APIs, and ODBC connections.
• Write and optimize complex SQL queries, stored procedures, triggers, and scripts for data extraction and transformation. Develop and maintain comprehensive documentation for data flows, processes, and systems.
• Ensure data quality, integrity, and security throughout the ETL process. Participate in code reviews and contribute to best practices for SSIS and ETL development.
• Collaborate with stakeholders, analysts, and business users to understand requirements and deliver robust data pipelines.
• Apply data governance, security, and compliance standards to all processes.
• Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.   
• Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.
• Develop technical requirements, documentation and technical diagrams.
• Perform data profiling and root cause analysis for data issues.
• Implement data validation and reconciliation processes.
• Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least January 31, 2026.

Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:
Candidate must have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic.
Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.
Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.
Ideal candidate would have completed their ServiceNow Certified System Administrator.
Familiarity with source control and deployment processes for SSIS projects.
Experience with data profiling, data quality assessment, and cleansing techniques.
8+ years of hands-on ServiceNow development and CMDB experience, ETL solutions using Microsoft SSIS.
Strong proficiency in SQL (T-SQL) for data manipulation, querying, and optimization.
Experience in ingesting data from ODBC data sources and processing data from flat files (CSV, TXT, etc.).
Experience integrating data from REST APIs (JSON, XML) using SSIS or related tools.
Proficient in data modeling (relational and dimensional) and data warehousing best practices.
Knowledge of data governance, privacy, and security practices.
Familiarity with job scheduling, automation tools, and workflow orchestration.
Experience with metadata management and data lineage tracking.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY:  The estimated salary range for this position is $124,300 to $198,600 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.