Technical Program Manager

Payment Product Technology(PPT) division delivers and manages end-to-end technology products to promote the growth of digital commerce and mobilization of payments in emerging and developed markets. The Program and Business Management Office (PBMO) is a centralized function within PPD, responsible for program/project initiation, execution, and deployment of quality products in the marketplace. The PBMO is also responsible for governance and reporting, training programs, financial management, and maintaining an effective system of internal product delivery controls. 

This Technical Program Manager position is responsible for performing several aspects of Project and budget admin Management. The position is part of a team driving projects and budget for a highly complex multi-year program. It requires a person who can quickly come up to speed on the business (product) and budget admin aspects of program to collaborate with both business (product) and PMO stakeholders to plan and manage budget.

 Key responsibilities are to:

• Work with PMO leadership to drive process and a learning environment by preparing and continuously maintaining a documentation and process hub.
• Create detailed project schedules, including dependencies between cross-functional teams, operational teams, clients and partners, and agile and waterfall release trains.
• Assess incoming requests for completeness and readiness for execution and provide guidance to resolve gaps.
• Identify and manage cross-functional dependencies across technology teams.
• Drive delivery and perform effective change management based on project priorities.
• Identify cross-functional risks, create and manage a risk mitigation plan.
• Track progress on cross-functional deliverables and ensure all stakeholders are appropriately informed of progress and issues.
• Apply domain knowledge to identify, communicate and resolve issues, blockers, and risks. Resolve problems through information gathering, analysis, investigation, and collaboration.
• Be a communication hub for the project team, and ensure all stakeholders have the appropriate information in a timely manner to perform their jobs.
• Drive brainstorming sessions with the appropriate stakeholders to resolve issues.
• Share knowledge amongst direct team members and program team members, contribute to domain knowledge library and training materials.

  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• At least 8 years of professional experience in project management for technically complex, cross-organizational, multi-year programs.
• Experience managing projects in Agile delivery methodology.
• Excellent verbal, written, and presentation skills, ability to effectively communicate technical and business issues and solutions to different organizational levels and audiences.
• Deep analytical and problem-solving skills, ability to think strategically.
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to change (e.g., changing priorities, assignments, and roles).
• Flexibility and adaptability to ensure commitments are met or are successfully replanned when required.
• Conflict management and negotiation skills to achieve project goals and develop trust with stakeholders.
• Certifications relevant to project , budget and program management, e.g.: PMI certifications, SAFe certifications, Agile certifications, etc.
• Experience working on financial networks, card payments, digital wallets, or e-commerce software development and delivery.
• Proficiency in Clarity, Hyperion, Tableau, Jira, Jira Align is required. Experience with Rally, Wiki, Microsoft Office tools (Microsoft Word, Excel, PowerPoint, Project, SharePoint) and Visio a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.