Claims Advocate

At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners.

In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team

You will:

• Review and triage claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense.
• Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations
• Professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners.
• Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle.

You have:

• 7+ years insurance claim experience (preferably in Auto Liability and General Liability)
• Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement.
• Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills.
• Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment.
• The ability to manage a large inventory of claims, maintain SLAs and provide oversight to claim handling partners (whether carriers, TPAs, or otherwise).

We prefer:

• Experience with US and International markets
• CPCU, AIC and/or SCLA

Travel requirements

• Minimal to none