IT Network Operations Manager

The Network Operations team is the backbone of Waymo's connectivity, ensuring the operational health of wired, wireless, and fleet networks globally. We are the bridge between reliability and innovation.

In this hybrid role, you will report to Head of Networking and IT Infrastructure

You will:

• Build and Lead: Recruit, hire, mentor, and manage a high-performing Network Operations team, conducting performance reviews and career planning to ensure operational excellence.
• Manage Strategy & Vendors: Own strategic relationships with external connectivity partners, managing contract renewals, SLA enforcement, QBRs, and forecasting for OpEx/CapEx.
• Drive Incident Management: Evolve the Incident Management process from simple ticket ownership to comprehensive post-incident reviews (PIRs) that prevent recurrence.
• Oversee Operational Execution: Serve as the final technical escalation point (Tier 3) for the NOC and oversee the lifecycle of network service requests and delivery.
• Ensure Network Health: Diagnose root causes of network events and audit monitoring dashboards to ensure predictive alerting is functioning correctly.
• Guide Deployment & Automation: Validate new networking projects (MOPs), ensure seamless transition to support, and guide the team’s transition from manual configurations to automated network operations.

You have:

• Experience & Education: B.S. in Computer Engineering/Electrical Engineering (or equivalent) with 7+ years in network operations/engineering and 2+ years in a management or team lead role.
• Team Building: A proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
• Operational Excellence: Experience managing and delivering strategic networks with high availability requirements for critical infrastructure.
• Technical Proficiency: Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals, with practical experience in BGP peering and complex routing.
• Process Management: Experience creating documentation, runbooks, and configuration management standards.
• Soft Skills: Strong interpersonal and communication skills to effectively engage with both technical engineers and business stakeholders.

We prefer:

• Network Automation: Experience with tools like Ansible, Python, or Terraform to streamline operations
• High-Bandwidth Ops: Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading).

Travel requirements:

• Ability to travel to domestic and international locations as required for site support or team alignment.

((Remote jobs only - Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.))