Lead Diagnostic Technician

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to Waymo Operations.

You will:

• Lead as a Technical Expert: Leverage in-depth knowledge and troubleshooting expertise to address complex issues outside of documented standard operating procedures. Engage with Waymo Engineering teams and OEM partners to resolve concerns.
• Provide Partner Support: Minimize vehicle downtime by managing escalations from partner technicians facing novel or complex issues. Guide these diagnostics remotely and in-person.
• Administer & Develop Training: Conduct on-the-job training (including train-the-trainer) to fleet service teams as a certified instructor. Assist in the continuous development of training content.
• Maintain Quality Standards: Ensure market adherence to service and quality assurance standards that drive safety and consistency. Conduct regular audits and assessments to verify compliance.
• Document Technical Knowledge: Develop and maintain technical documentation, troubleshooting guides, operating procedures, and best practices to support fleet service teams.

You have:

• 5+ years experience in an automotive technician or automotive engineering role
• Mastery of automotive diagnostic strategies and tools covering mechanical, electrical, and networking (e.g. CAN)
• Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
• Strong verbal, written, and interpersonal communication skills, with the ability to work effectively with cross-functional teams, external partners, and executives
• Analytical skills to identify developmental opportunities and communicate them effectively
• Experience servicing electric or hybrid vehicles (high voltage qualification preferred)

We prefer:

• IMI qualifications and accreditations
• Experience building or servicing autonomous vehicles or technology
• Experience administering technical training
• Experience designing, improving, and deploying operational processes using change management best practices
• Experience with technical writing and technical documentation
• Familiarity with fleet operations or fleet management principles