Quality & Training Program Manager, Mapping Operations

As the Mapping Operations team scales, as we bring in a new vendor and as we automate the simpler tasks, the overall focus on Quality will only continue to go up. The Program Manager in this role will be part of the larger Quality & Training function, and help improve Operational Quality by leveraging their Technical expertise. Additionally, Training and Content Management will be used as levers, leveraging them directly to influence Quality of the program.

In this hybrid role, you will report to a Program Manager.

You will:

• Act as a subject matter expert on Quality & Training, and and serve as a point of contact for our vendor teams in helping improve the operational quality
• Systematically analyze QA data to identify trends, root causes of performance gaps, opportunities for improvement and own the solutions end-to-end
• Partner cross-functionally with other Program Managers to understand critical areas that need Training intervention in order to improve quality
• Create and maintain clear technical documentation
• Work with Technical Writers, Subject Matter Experts on the design and development of comprehensive training programs

You have:

• Bachelor's Degree in technical or business discipline
• Overall 4+ years of work experience in a scaled operations set up, 2+ years of experience in the Quality and/ or Training functions
• Proven collaboration and communications skills working with globally distributed teams and multiple stakeholders
• Excellent data analysis skills, ability to derive insights and tell a story with data

We prefer:

• Technical documentation and Training experience
• Worked in Mapping/ GIS, Ride-sharing, or in the supply chain domain
• SQL or other data analytics skills

Provide travel requirements :

• Ability to travel to the US as needed