Resilience Process Specialist

The Waymo Safety team works to promote and help to continuously improve the safety of Waymo's fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. Our Safety Team also helps advise on compliance with applicable environmental, health, and safety regulations.

In this remote role, you will be based in Phoenix, Mountain View, San Francisco, or another Waymo market and report into our Incident Management Program Manager. Remote candidates will also be considered.

You will:

• Build, own, and continuously improve policies, standards, and plans related to enterprise resilience, incident management, and crisis response.
• Develop robust cross-functional partnerships (e.g., with Legal, Operations, Facilities, Policy, Communications, Product, Engineering & Security) to understand and document the end-to-end implications of incident and crisis response across the organization.
• Engage in value stream and process mapping, from monitoring/intake/triggers to incident severity and impact categorization and ultimately, response and recovery actions.
• Drive continuous improvement by reviewing incident documentation, after action reviews, and retrospectives to understand and identify improvements that continuously enhance safety, efficiency, and overall incident response capabilities for a distributed team, ensuring lessons learned are integrated back into processes.
• Deeply understand Waymo’s partner and vendor relationships, and ensure resilience and response plans are well aligned to support scalability across new market growth, both domestically and abroad.

You have:

• 5+ years of experience building and writing policy, standards, and processes, especially in resilience, incident management, operations, and/or business continuity
• Track record of strong cross-functional partnership with diverse stakeholders, especially to design complex process and escalation flows.
• Extreme curiosity to understand the status quo, always asks “why?”, and considers alternatives.
• Exceptional attention to detail with the ability to synthesize complex information into clear and concise documentation.
• Experience reviewing and participating in after action reviews and retrospectives to identify action items for continuous improvement initiatives. Ability to productively solicit feedback and input from stakeholders to build a comprehensive narrative.

We prefer:

• Experience with technical writing, especially in a Safety or Operations focused environment
• Background in the autonomous, transportation, or emergency response fields
• Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures.
• Certifications or other relevant experience with incident management and business continuity best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement.

Travel:

• ~10% travel