Remote Operations Manager

The role

The Remote Operations Manager is a pivotal layer of management in Japan Fleet Operations, responsible for ensuring that remote operations are conducted with the highest levels of safety and efficiency. They play a crucial role in fostering an inclusive working environment where Vehicle Safety Officers (VSOs) feel their ideas are valued and can voice safety concerns without fear. This role is vital, and candidates must possess exceptional skills and qualifications.

As a Remote Operations Manager, you will be responsible for managing a team of VSO’s to ensure that they are trained, motivated, and performing their roles safely and achieving operational hours

• Leadership and Supervision: Lead a team of Vehicle Safety Operators during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
• Operational Management: Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
• Performance management: Line manage a group of Vehicle Safety Operators who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
• Safety and Compliance: Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
• Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
• Problem Solving: Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
• Communication: Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.
• Reporting and Documentation: Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures.
• Incident Management: Provide the initial point of contact for an on-road incident and initial ‘Operations Officer’ as per the company Major Incident Management Plan.
• Training and Development: Coordinate individual and collective training and development events with the Quality Assurance team.
• Continuous Improvement: Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.

About you

In order to set you up for success as a Remote Operations Manager at Wayve, we’re looking for the following skills and experience.

Essential

• You remain calm and controlled in a pressured environment
• You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself
• You enjoy working with people, thriving in a team environment
• You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
• Proven experience as a team coordinator or similar role.
• Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Google Workspace or Microsoft Office suite
  
  

The Remote Operations Manager will be expected to travel away from Tokyo for approximately 75% of the time. Ideally there will be 2 weeks away, 1 week at home structure to the role, but that will undoubtedly change depending on the geographical and operational expectations that may arise.

When back in Tokyo, remote working from other locations is permitted only by exception, with the understanding that manager may be required to come to the office at short notice. This role will have the expectation you will work a number of weekends and holidays, depending on demand.

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