Wayvia·2 months ago
Job Brief:
The Senior Director of Professional Services is a strategic business leader responsible for transforming Wayvia’s services organization into a scalable, revenue-generating engine. This individual will architect and commercialize the professional services model, with a focus on profitable growth, customer value acceleration, and operational maturity.
This role spans technical and non-technical services, including managed services, consultative services, and pre-sales engagement. The Senior Director will own functions such as pricing strategy, forecasting, TAM capacity modeling, time-tracking frameworks, and services monetization.
Responsibilities:
Professional Services Growth & Monetization
Develop and operationalize a commercial services model that includes packaged offerings, paid consulting, premium or priority service tiers, specialized training, and billable engagements.
Create pricing models, financial projections, and revenue forecasts tied to service delivery and resource costs.
Model and analyze TAM capacity, utilization, and service delivery economics across various offerings.
Service Model & Execution Framework
Define methodologies, service standards, and delivery frameworks to ensure consistency and scale.
Implement time-tracking, billable-hour structures, and resource-allocation logic for both technical and advisory services.
Introduce scalable engagement models that may include leveraging partners, channel collaborators, and external consultants where appropriate.
Operational Leadership
Drive maturity in operational planning, utilization management, and project governance.
Partner closely with Finance, Product, Engineering, CX, Support, and Sales to ensure alignment of service offerings with customer needs and product roadmap evolution.
Build executive and stakeholder reporting on resource utilization, profitability, service performance, and delivery outcomes.
Customer Value & Strategic Influence
Qualifications
Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
Location:
This is a remote position open to candidates based in the United States.
Compensation:
The salary for this role is $150,000-200,000 with variable compensation as part of the compensation structure. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.