Workforce Management Contact Routing Lead
•Gusto· 42m
🎧 Support📝 Contract🎯 Lead / Principal💰 $134k-149k🇺🇸 Denver, USA
42m ago
Wearenoble·3 months ago
The DOD Program Level CBRN Business Development Manager is a critical, senior-level position responsible for driving revenue growth and market penetration within the Department of Defense (DOD) and related federal agencies. This individual will identify, qualify, and capture new business opportunities for CBRN defense and related products. The ideal candidate will have a proven track record of success in securing DOD contracts and an in-depth understanding of the federal acquisition process, from requirements development to contract execution. This role requires a strategic thinker who can build and maintain influential relationships with key government and military decision-makers.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Essential Functions Statements
● Exceed assigned revenue and profit goals quarterly and against an annual goal.
● Establish relationships, customers, and opportunities in the assigned vertical as well as new markets when required, as guided by leadership.
● Maintain and continually build relationships with customers and vendors.
● Manage and provide a weekly pipeline of sales opportunities, quotes, and orders.
● Develop opportunities and insight into this market category at the Headquarter or Programmatic level.
● Develop requirements with customers for future bids and contract quotations for equipment and services provided by the company.
● Travel to vertical client locations and attend symposiums, conferences, tradeshows, and exhibitions, and conduct vendor ride-a-longs to cultivate sales opportunities.
● Actively develop competitive and customer intelligence, and communicate market intelligence, opportunities, and threats to the company.
● Provide price quotations, and establish proper credit or contract terms, warranties, and delivery dates.
● Learn and utilize internal systems for processing quotes and orders.
● Recommend products to customers, based on customers' needs and interests.
● Perform administrative duties, such as preparing reports, keeping sales records, and filing expense account reports.
● Assist Business Development Managers on similar tasks to completion.
● Accurately process quotes that have been received either in writing, electronically, or by phone.
● Develop a marketing strategy to access new contacts within the existing account base.
● Implement an inside/outside team approach for sales, territory/customer strategy, vendor relations, and dealer of records.
● Conduct continuing market research on specific channels of business and assist in developing market strategy with both market and channel sales team members.
● Develop and execute a comprehensive business development strategy to achieve revenue targets and expand the company's footprint within the DOD CBRN community.
● Identify, qualify, and manage a pipeline of new business opportunities and contract bids.
● Build and nurture relationships with government program and technical personnel, as well as key military stakeholders.
● Lead the development of compelling and compliant proposals, working in close collaboration with internal teams.
● Maintain a deep understanding of DOD programs, platforms, and acquisition processes, including contracting vehicles like GSA, ECAT, EMALL, and Prime Vendor schedules.
● Represent the company at industry events, conferences, and military engagements to gain market intelligence and promote brand awareness.
● Provide accurate sales forecasts and regularly report on business development activities and market trends.
Additional Duties
● Interface and effectively communicate with the management team, staff, customers, subcontractors, vendors, business partners, and suppliers.
● Responsible for all aspects of the customer sales process including but not limited to phone calls, emails, quotations, and order entry.
● Submit all required reports to management on time.
● Weekly Sales Report.
● Target & Opportunity Pipeline Report.
● Expense Reports.
● Maintain and update a Google calendar consisting of professional sales calls, in-person meetings, travel, and trade shows.
POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
● Established understanding of Government Sales and Federal Contracting.
● Ability to complete work within required deadlines.
● Ability to carry out skillful negotiations.
● Strong communication skills.
● Ability to take care of the customers’ needs while following company procedures.
● Ability to obtain security clearance, if required.
● Must possess a valid driver’s license.
EDUCATION AND EXPERIENCE
● A Bachelor's degree in Business, Engineering, Chemistry, Biology, or a related technical field is required. A Master's degree is highly desirable; and
● Minimum of 5-10 years of experience in defense sales and business development, with a successful track record of winning DOD contracts.
● Previous military experience, particularly in a CBRN-related field, is highly desired.
● Demonstrated experience with DOD’s procurement and contracting processes.
● Proven ability to work with and influence senior business and government leaders.
COMPUTER SKILLS
● Google Workspace (Gmail, Google Sheets, and Docs)
● Oracle ERP – Noble Primary ERP System
● Epicor – Required within certain calibration with other Market Segments
● Salesforce – Pipeline and Lead tracking
● Slack App – Instant Messaging Application
● Concur – Expense Reporting Applications
● ADP App – Individual Review/Evaluation Application
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
● This position is primarily office-based and sedentary, requiring regular use of computers, phones, and video conferencing. The employee must be able to sit for extended periods, communicate clearly, and focus on detailed information. Frequent standing, walking, and travel to customer sites, trade shows, or government facilities may be required. The role may involve light lifting (up to 25 lbs) when transporting materials or equipment. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.
Equal Opportunity Statement:
Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.