Why this role
- KYC onboarding sits at the heart of growth and compliance. You’ll help us build systems that scale across the globe to ensure we detect fake identities, validate that consumers and businesses are who they say they are. You’ll lead the analytics strategy to deliver a low-friction, risk-smart onboarding journey for consumer and business customers.
What you’ll do
- Own the KYC onboarding measurement framework: define and iterate funnel and operational KPIs (conversion, verification SLAs, manual review demand, risk mix, returns/deactivations) and ensure a single source of truth for Product, Ops, and Compliance.
- Act as a leader across the domain
- Lead and develop team of analysts: help them set priorities, coach for impact, and uplevel stakeholder influence and analytical rigor.
- Generate insights to reduce friction and cost: identify drop-offs, false positives/returns, process bottlenecks, and opportunities to shift manual demand to automation.
- Build and maintain reliable, self-serve BI views; standardize definitions and documentation so stakeholders make consistent decisions.
- Generate insights to reduce friction and cost: identify drop-offs, false positives/returns, process bottlenecks, and opportunities to shift manual demand to automation.
- Partner with KYC Continuous Improvement (CI), QA, Training, and Vendor Ops to align on process changes, quality signals, and learning loops.
- Drive analysis quality, documentation standards, and reproducibility across onboarding analytics.
- Lead and develop a team of analysts: help them set priorities, coach for impact, and uplevel stakeholder influence and analytical rigor.
A bit about you
- Experienced analytics leader in high-stakes domains that’s required, balancing customer experience, operations, and compliance.
- Proven at turning ambiguous problems into crisp measurement plans and shipped insights; strong SQL/BI skills and comfort with complex datasets.
- Skilled at building shared definitions and “one source of truth” across Product, Ops, and Compliance.
- People leader who coaches analysts in problem framing, methodology, stakeholder management, and documentation standards.
Nice to have
- Familiarity with risk management frameworks
- Exposure to financial crime concepts (fraud, money laundering etc)
- Experience working in a platform orientated team
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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