Senior Renewals Manager

SUMMARY

We are looking for a Renewal Manager to support our Japan GTM team who is motivated, collaborative, and process-oriented to secure up-for-renewal dollars and mitigate renewal risks.

WHAT YOU’LL DO

• Run discovery calls with customers to identify current business challenges and objectives in order to position Wiz’s products and services to achieve the customers goals.
• Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
• Demonstrate drive and tenacity to navigate complex renewal discussions, securing renewals against various competitors or customer objections.
• Partner with Customer Success to assess customer health and drive the appropriate renewal solution.
• Collaborate cross-functionally with Legal and Deals Desk as applicable.
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
• Identify “at-risk” renewal clients before the renewal date and escalate to appropriate team members; mitigate contraction and churn within all deals.
• Develop and maintain strong relationships with our channel and alliance partners to identify and close joint opportunities.

WHAT YOU’LL BRING

• Full professional fluency (written and verbal) in both English and Japanese.
• Willingness to attend Tokyo office 2 days a week
• 3+ years of experience in a SaaS revenue organization as Sales, CSM, or prior renewals team experience.
• High level of proactivity and independence as sole renewal manager in region
• Strong understanding of the Japanese market - business trends, partner collaboration and cultural etiquette.
• Deep understanding of SaaS offerings and pricing models.
• Proven track record of success and over-achievement of renewal quota in previous positions.
• Familiarity with systems: Salesforce, CPQ, Customer Success Platforms (Planhat,ChurnZero), BI tools (Looker, Tableau)
• Highly collaborative with the ability to succeed in an entrepreneurial environment.
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.