Cloud platform engineer

🚀 About WRITER

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

📐 About the role
At WRITER, our AI agents are transforming how enterprises operate, and the underpinning cloud platform is the bedrock of this innovation. As a cloud platform engineer, you'll join a dynamic team dedicated to building, enhancing, and maintaining the robust infrastructure that powers our cutting-edge generative AI platform for hundreds of enterprise customers. This isn't just about keeping the lights on; it's about pioneering scalable, secure, and reliable cloud solutions that enable our incredible growth and empower our world-class AI agents. You'll have the unique opportunity to shape our cloud architecture, ensuring our platform can handle exponentially increasing workloads and new AI capabilities, directly contributing to expanding human capacity through superintelligence.

This role is critical to evolving our cloud capabilities, driving efficiency, and delivering the secure, high-performance environment our AI solutions demand. You'll be instrumental in developing the next generation of our infrastructure, enabling faster innovation cycles for our engineering teams and unprecedented value for our customers.
This role can be hybrid in our San Francisco or New York City offices. You'll report to the director of platform engineering.

🦸🏻‍♀️ What you'll do

• Design and implement highly scalable, secure, and resilient multi-cloud infrastructure across diverse environments, ensuring optimal performance for our enterprise-grade AI applications

• Build and maintain automated provisioning, deployment, and management systems using Infrastructure as Code (IaC) tools like Terraform and robust CI/CD pipelines

• Drive the adoption of best practices for cloud security, governance, cost optimization, and compliance within our multi-cloud ecosystem, safeguarding customer data and intellectual property

• Collaborate closely with product, engineering, data science, and machine learning teams to integrate cutting-edge generative AI models into our platform

• Own the continuous improvement of our cloud platform's reliability and efficiency, striving for five-nines uptime and seamless scaling to support our rapid customer growth.

• Build Enhance observability frameworks with advanced monitoring, logging, and alerting solutions to proactively identify and resolve performance bottlenecks and operational issues before they impact users.

• Evangelize cloud-native principles and provide expert guidance and mentorship to other engineering teams, fostering a culture of technical excellence and shared ownership.

⭐️ What you need

• 8+ years of hands-on experience building and operating large-scale cloud platforms, ideally across AWS, GCP, or Azure, in a fast-paced enterprise environment.

• Deep expertise in containerization and orchestration technologies like Kubernetes, Docker, and their managed services (EKS, GKE, AKS).

• Strong proficiency in at least one scripting or programming language such as Python or Go, used for automation and system development.

• Demonstrated experience with Infrastructure as Code principles and tools (e.g., Terraform), Git-based version control, and CI/CD pipelines.

• A solid understanding of networking, security best practices in the cloud, identity and access management, and data management solutions.

• A naturally curious and proactive problem-solver who thrives on complex technical challenges, always looking for innovative ways to Challenge the status quo

• Excellent communication skills with the ability to Connect effectively with both technical and non-technical stakeholders across the organization.

• A strong sense of ownership, eager to Own projects from conception to production, ensuring reliable and impactful delivery.

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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