Customer Success Manager II

Join the Market Leader in Electric Power Data and Analytics Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. It’s both challenging work and work with a purpose.

Be a part of our successful, growing business during international transformation.

Position Summary

At Yes Energy, we value our relationships with our customers and want them to succeed. The Customer Success team leads in achieving this part of our mission by providing industry-leading customer support, training, onboarding, and customer outreach. In many ways, this team is the face that Yes Energy’s customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high standards for customer service as our customer base continues to grow. Equally important will be expanding our customer outreach and engagement efforts to ensure our customers' successful adoption, maturity, and growth across Yes Energy’s entire customer base.

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy’s products. You will be part of the team that executes a proactive approach to providing our customers with continual and increasing value. If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals on a global scale, we would love to hear from you.

Position Details

• Salary range: USD $80,000 - $95,000
• Full-time
• Location: Boulder, CO; Boston, MA; Chicago, IL; or Richmond, VA or Remote
• Reporting to: Sr. Manager of Customer Success
• Travel requirements: Up to 15% of the time.

Primary Responsibilities

• Act as a primary customer advocate, partnering with internal teams to deliver a high-quality customer experience.
• Guide new and existing customers through onboarding, training, and ongoing enablement to maximize product adoption and value.
• Build trusted, long-term customer relationships by understanding workflows and serving as a strategic advisor.
• Support customer renewals by developing success plans and partnering closely with Sales.
• Troubleshoot product, data, and technical questions, coordinating with internal teams to resolve issues efficiently.
• Monitor customer health, engagement, and product usage to proactively identify risks and opportunities.
• Lead regular customer check-ins and business reviews, including presentations on new products and features.
• Develop expertise in Yes Energy’s software, data products, APIs, and SQL-based tools.
• Gather customer feedback and collaborate with Product Management to inform product improvements.
• Participate in customer-facing events, including the annual Yes Energy Summit and regional events.

Minimum Qualifications

• Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience.
• Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization.
• Energy, nodal power market or trading experience.

Knowledge, Skills, and Preferred Qualifications

• Strong customer-facing communication skills, including presentations, product demonstrations, and business reviews.
• Proven ability to manage customer relationships, execute against KPIs, and drive product adoption in a SaaS environment.
• Ability to build trust and credibility with customers and internal partners across Product, Sales, and Support.
• Comfortable troubleshooting technical or data-driven questions and collaborating across teams to resolve issues.
• Highly organized with strong prioritization skills; adaptable in a fast-paced, evolving environment.
• Customer-centric mindset with a passion for improving customer satisfaction, processes, and outcomes.
• Willingness to learn and develop expertise in Yes Energy’s products, data offerings (including API/SQL), and the power markets we serve.
• Experience using customer relationship and support tools such as Salesforce, Jira, or similar platforms.

• Experience working with energy markets, power trading, or large-scale data products.
• Ability and willingness to travel up to 15% of the time.

At Yes Energy, we value connecting directly with candidates. We kindly ask that third-party recruiters and agencies not submit resumes, as we are not open to external recruiting partnerships.

ABOUT YES ENERGY

Overview

Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has a team of over 350 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand, Tokyo, Japan; and Bucharest, Romania.

Culture

Yes Energy has been named one of the Best Places to Work in Colorado, and we have the culture to prove it. At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in line with their needs. We think about customers as business partners, and when we help them be more successful … we are more successful, too.

Around the office, our culture is driven by some pretty fundamental values that we’re proud of:

• We love innovation and solving tough challenges;
• We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in an ethic that is consistent across the company;
• We’re team-focused with a flat hierarchy-- we work in small teams on well-defined projects that directly impact the success of the business;
• We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills as well as an opportunity to learn and contribute in many ways;
• We are constantly growing. Professional development happens every day and every year.

Compensation and Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.

At Yes Energy, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.

Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.