Youcom·2 months ago
you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.
We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!
We are seeking a Professional Services Engagement Manager to drive the successful implementation of our enterprise SaaS solutions within customer environments. In this role, you will act as the primary coordinator and point of contact for multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and aligned with customer objectives. You will work closely with customers, engineers, and other stakeholders to manage expectations, resolve challenges, and drive results. A strong technical understanding of Generative AI and Private RAG (Retrieval-Augmented Generation) concepts is essential to field high-level questions and bridge the gap between technical and business teams.
Responsibilities:
Project Coordination:
Customer Relationship Management:
Technical Expertise:
Cross-Functional Collaboration:
Project Management Expertise:
Technical Acumen:
Communication & Leadership:
Problem-Solving & Results-Driven:
Projects are delivered on time, within scope, and aligned with customer expectations.
Customers achieve their implementation goals and are set up for long-term success with our solutions.
You build strong, trusted relationships with customers and internal teams, becoming a go-to resource for implementation success.
Feedback from your projects influences product and service enhancements.
You continue to innovate how we provide value to customers.
This role is eligible for variable compensation and equity.
Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.
Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
12 weeks of paid parental leave in the US*
401k program, 3% match - vested immediately!*
$500 work-from-home stipend to be used up to a year of your start date*
$1,200 per year Health & Wellness Allowance to support your personal goals*
The chance to collaborate with a team at the forefront of AI research
*Certain perks and benefits are limited to full-time employees only
You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.