ZeroFox seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned West Coast territory customers, owning the entire revenue profile including renewal, upsell and cross-selling. Travel is required 25-30% of the time.
Role and responsibilities
- Responsible for renewals of the ZeroFox platform
- Develop a solid and trusting relationship between clients and company
- Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
- Develop a complete understanding of account needs
- Anticipate account changes and improvements
- Manage communications between clients and internal teams
- Strategically plan to improve client results
- Maximize profit by up-selling or cross-selling
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Analyze client data to provide customer relationship management
- Expand relationships and evangelize ZeroFox within account
- Act as liaison between customer and internal business units to manage customer needs
