People Operations Associate

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As a People Operations Associate at Zip, you will support Zipsters across our global presence through significant life milestones, from joining the company, progressing in their careers at Zip, making crucial benefits enrollments, and more. You will enable a smooth and supported Zipster experience while ensuring data integrity across our global systems.

You Will

• Execute daily global benefits administration tasks, supporting Zipsters in their enrollment and maintenance of crucial and delightful benefit programs

• Maintain the integrity of employee data within the HRIS and supporting systems with a high degree of accuracy and confidentiality

• Kick off our warm welcome of new Zipsters by managing our system onboarding and background check administration

• Support our Immigration + Global Mobility programs to ensure we kick off and file Zipster cases quickly and smoothly

• Support Zipsters in key life moments by quickly issuing accurate employment verifications

• Continuously improve our processes and systems in close partnership with the full People Operations Team and cross-functional teams to ensure we scale with our growing global presence

Qualifications

• 2+ years of hands-on experience in People Operations or a similar role, preferably in a fast-paced environment

• Proven proficiency in navigating and performing high-volume tasks

• Demonstrated high attention to detail and a commitment to data accuracy and confidentiality

• Strong customer service orientation with excellent written and verbal communication skills

• Experience with supporting the new hire processes, including system onboarding and background check administration

• Experience using a modern HRIS system as an operator

• Experience improving processes with demonstrated positive outcomes in quality, efficiency, and experience

Nice to Haves

• Experience with benefit administration, including collaborating with brokers, administering pre-tax accounts, and supporting employee questions

• Experience using a ticketing system
  
  The salary range for this role is $100,000 - $120,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🍽️ Catered lunches & dinners for SF employees

• 🚍 Commuter benefit

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!