About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.
Are you ready to help shape the future? Come join us!
About the Role:
The Customer Experience (CX) Manager, APAC, leads customer experience operations in Japan, ensuring high-quality, consistent, and scalable CX delivery aligned with 3E’s customer-focused strategy. Reporting to the Director of Support with a dotted line to the local country manager, this role will be accountable for stabilizing and scaling the local CX operations in Japan.
In this role, you will partner closely with onboarding, sales, and product teams to deliver a seamless end-to-end customer experience and achieve NPS targets.
You are a 'player-coach' people leader who enjoys building high-performing teams and making processes work better both for our customers and internal teams. You will focus on managing performance, coaching the team to elevate the customer experience, overseeing escalations, and ensuring your team delivers high-quality results.
If you are someone who thrives in a fast-paced, globally matrixed environment and brings a practical, solution-oriented mindset to leadership, we invite you to apply.
