At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
You Are:
As a Quality Lead, you will be responsible for overseeing the quality management plan during the transition-in process for the program. Additionally, you will be responsible for developing, maintaining, and updating the Quality Management Plan (QMP) to meet Task Order performance expectations and objectives. In this role, you will need experience in Quality Assurance Program Development, Compliance Monitoring, and Process Improvement. Your ability to analyze data, identify trends, and implement process improvement initiatives will be crucial in enhancing efficiency and quality outcomes. Furthermore, your expertise in Risk Management, Corrective and Preventive Action (CAPA), and Documentation and Records Management will ensure that all deliverables meet contractual specifications and government standards.
Effective communication skills will also be essential as you serve as the primary point of contact for quality-related matters with the government client, program managers, and subcontractors. Overall, your role as a Quality Management Lead will require a strong background in quality management, process optimization, and stakeholder communication. Your ability to develop and maintain comprehensive QA programs, track quality KPIs, and lead corrective processes will be key in ensuring the highest standards of quality throughout the program. With your experience in compliance monitoring, defect tracking, and performance metrics reporting, you will play a vital role in driving continuous improvement and maintaining contract compliance.
The Work:
- Implement and manage the quality management plan for the program transition-in process
- Analyze data to identify trends and areas for improvement
- Develop and maintain a comprehensive QA program that aligns with contract requirements, government standards, and industry best practices
- Ensure all deliverables meet contractual specifications, federal regulations, and agency-specific quality standards
- Monitor and manage defect identification, documentation, and resolution processes
- Define and track quality KPIs
- Prepare for and support government audits, quality reviews, and surveillance activities
- Identify opportunities for process optimization through data analysis, lessons learned, and industry benchmarking
- Develop and deliver training programs to ensure team members understand quality standards, procedures, and their role in maintaining contract compliance
- Serve as the primary point of contact for quality-related matters with the government client, program managers, and subcontractors
- Lead the CAPA process to address non-conformances, implement corrective measures, and prevent recurrence of quality issues
- Maintain comprehensive quality records, inspection reports, and documentation required for contract deliverables and government oversight
Here's What You Need:
- Requires a Bachelor's degree in IT, Computer Science, Data Analytics, Business Administration, or technical field or 4 years of additional experience.
- 8 years of experience in IT operations management and quality control
- Must possess proficiency in documentation development, performance metrics, improvement strategies, leadership, and team management.
- Power BI and dashboard creation experience
Bonus Points If You Have:
- One or more the following certifications: PMP, ITIL Foundation
- Certification in quality management (e.g., Six Sigma, Lean, ASQ)
- Experience with CMMI, ISO, or NIST frameworks
- Knowledge of risk management strategies in quality control
- Experience in developing and implementing quality control plans
Security Clearance:
- Active Secret clearance required
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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