About the Job
As a Customer Success Operations Intern at Ajaib, you will be supporting our service reliability, ensuring every critical user concern is tracked and resolved with precision and in a timely manner. You will manage the end-to-end case escalations, facilitate seamless coordination across internal teams, and help maintain the high standards of communication that uphold our users' trust.
Key Responsibilities
- Monitor and track all incoming complaints and mass case escalation issues to ensure 100% visibility and timely resolution.
- Update and maintain real-time case statuses in internal trackers, including Google Sheets and Slack threads, ensuring data accuracy.
- Actively follow up and provide reminders to relevant internal teams regarding pending or unclosed cases to meet service-level agreements (SLAs).
- Draft communication responses for compliance approval, including call scripts and email templates, to ensure professional and legally sound user interactions.
- Support the Customer Success team in various administrative tasks to maintain overall operational excellence.
