Senior Manager, Enterprise Systems (Salesforce Platform)

The Senior Manager, Enterprise Systems plays a critical leadership role in Assent’s technology organization. Reporting to the Sr. Director, Technology & Data Solutions, this role leads the team responsible for the strategy, governance, and optimization of the Salesforce platform (Sales, Service, and Experience Clouds)—a core system powering Assent’s commercial and customer success operations.

The right candidate brings an AI-first mindset and is keenly interested in identifying automation and innovation opportunities through Agentforce and other Salesforce solutions, helping drive smarter, faster, and more connected business processes across the enterprise.

As the owner of Salesforce, the Senior Manager ensures the platform’s stability, scalability, security, and long-term health. The role also provides limited administrative oversight for a small number of connected satellite systems, ensuring alignment and data consistency across the broader enterprise ecosystem. The Senior Manager partners closely with the Enterprise Integration, Enterprise Architecture, and PMO teams to ensure cross-functional alignment, effective integrations, and a scalable technology foundation.

This is an opportunity to lead the evolution of Assent’s Salesforce ecosystem, shaping its future state through modern architecture, automation, and innovation. The Senior Manager will play a central role in driving measurable business outcomes and platform excellence across a global, cross-functional environment.

Key Responsibilities 

• Lead and mentor the Enterprise Systems team, fostering excellence, accountability, and continuous improvement.
• Manage Salesforce platform ownership (Sales and Service Clouds), ensuring stability, scalability, data integrity, and security.
• Establish and enforce Salesforce best practices across configuration, automation, and governance.
• Drive platform modernization through Flow-first and Lightning-first design principles.
• Partner with the Enterprise Integration team to ensure seamless connectivity and scalable integration patterns (e.g., Workato, Salesforce APIs).
• Maintain the Salesforce roadmap, reporting progress and platform health to leadership.
• Oversee vendor relationships, user access, and compliance in collaboration with IT Security.
• Translate business priorities into actionable delivery plans, managing backlogs, sprints, and change control processes.
• Deliver measurable improvements in adoption, performance, and automation maturity, aligned to KPIs.
• Champion AI and automation opportunities (e.g., Agentforce) to enhance productivity and user experience.
• Build strong cross-functional partnerships with Sales, Customer Success, Finance, and Operations, ensuring Salesforce solutions meet enterprise needs.

Leadership and Salesforce Platform Management Experience

• At least 7+ years of hands-on Salesforce technical experience, with proven success overseeing the administration, optimization, and governance of the Salesforce platform (Sales, Service, and Experience Clouds).
• A minimum of 2+ years leading Salesforce platform teams or major cross-cloud initiatives is required. The ideal candidate has a strong technical foundation in Salesforce configuration, automation, and security, combined with the leadership ability to guide a distributed team of administrators and manage vendor partnerships.
• This role requires a seasoned leader who has successfully driven platform roadmaps, ensured scalability, performance, and data integrity across complex enterprise environments, and applied Salesforce best practices to deliver innovation, automation, and measurable business value. Experience integrating Salesforce with other business systems is essential.

Additional Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven success owning the Salesforce platform, including configuration, security, and release governance.
• Strong understanding of Salesforce architecture, data model, and ecosystem tools.
• Demonstrated experience managing roadmaps, security posture, and executive reporting for enterprise platforms.
• Experience collaborating with integration, architecture, and security teams to ensure platform scalability and compliance.
• Excellent leadership and communication skills with the ability to influence cross-functional teams.
• Strong organizational and analytical abilities with the capacity to manage multiple initiatives simultaneously.
• Awareness of AI and automation trends within Salesforce and related SaaS applications.
• Professional certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder) are considered assets.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.