As a Product Business Analyst, you will play a critical role in supporting the strategy, development, and optimization of our patient support offerings. You will work closely with product managers, operations, data teams, and client-facing stakeholders to analyze performance, identify opportunities, and inform product decisions with data-driven insights.
This role requires strong analytical skills, attention to detail, and a deep understanding of healthcare workflows and compliance standards.
- Product & Portfolio Analytics
- Analyze product usage, operational performance, and patient outcomes across digital and service-based offerings.
- Develop dashboards and reports to track KPIs such as time-to-therapy, patient retention, program adoption, and client satisfaction
- Market & Client Insights
- Support competitive analysis, market research, and client feedback synthesis to inform roadmap prioritization.
- Assist in preparing business cases and opportunity assessments for new features or service enhancements.
- Requirements & Documentation
- Translate business needs into clear product requirements, user stories, and process flows.
- Maintain product documentation, including feature specs, SOPs, and compliance checklists.
- Cross-Functional Collaboration
- Work with data science, engineering, and operations teams to validate hypotheses and support product experiments.
- Partner with compliance and regulatory teams to ensure data handling and reporting meet industry standards (e.g., HIPAA, 21 CFR Part 11).
- Performs other related duties as assigned by management.
