AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment.
Our suite of solutions—including iAssist®, Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools—empowers patients to start and stay on therapy faster.
At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve.
We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy—driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more).
You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations.
Key Responsibilities
Product Strategy & Vision
- Develop and execute a clear product roadmap for PSP-related capabilities—including services, data workflows, and digital engagement tools.
- Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
Customer & Market Insight
- Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
- Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning.
Cross-Functional Leadership
- Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
- Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
Lifecycle Ownership
- Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
- Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
Client Engagement & Enablement
- Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
- Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
Product Development Execution
- Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
- Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
- Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
