Program Supervisor, Patient Services

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

• Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives

• Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance

• Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence

• Coordinate and manage special projects which will frequently be cross-functional in nature

• Presents to external audiences (primarily healthcare providers and insurers)