Software Trainer (Remote)

Who We Are

Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a Software Trainer at AuditBoard, you will be the key driver in enabling customer adoption and success through engaging and scalable virtual instructor-led learning content. You’ll join a collaborative team with a mission to redefine the customer learning journey for our modern SaaS platform. This role involves significant ownership, requiring you to work independently, manage complex projects, and operate effectively in a fast-paced environment.

We're looking for a proactive educator and dynamic presenter who is excited to immerse themselves in a complex industry, own the content lifecycle from scratch, and deliver world-class training. You will be instrumental in a large-scale initiative to maintain existing materials and develop innovative new content. Bring your ideas, your passion for adult learning methodologies, and your understanding of how training directly impacts the broader business.

Key Responsibilities 

I. Customer Consultation & Learning Strategy

• Own the Training Discovery Process by leading calls with Enterprise customers and internal Onboarding Project Leads to conduct detailed needs analyses.

• Design Customized Curricula by translating complex customer requirements and unique platform configurations into tailored learning objectives and comprehensive training plans.

• Serve as the learning and development expert for internal stakeholders, ensuring all training strategies align with customer implementation goals.

II. Content Design & Development

• Design, develop, and maintain effective, engaging, and high-quality learning content for diverse adult learners.

• Create comprehensive instructor-led training (ILT) materials, including detailed facilitator guides, visually engaging presentation decks, and practical in-system exercises.

• Collaborate with Subject Matter Experts (SMEs) to validate content accuracy and ensure alignment with the latest software features and industry best practices.

• Own product and feature updates for select AuditBoard modules, updating content as needed and facilitating train-the-trainer sessions for teammates as needed.

III. Training Delivery & Evaluation

• Deliver exceptional Virtual Instructor-Led Training (VILT) sessions—both standard recurring classes for the general customer base and customized sessions for Advanced and Elite subscription customers.

• Help manage and maintain all course materials within the Learning Management System (LMS), ensuring version control and ease of access.

• Assist in the continuous assessment and quantitative evaluation of training effectiveness, providing data-driven recommendations for curriculum improvement.

Attributes for a Successful Candidate

• 3+ years of professional experience in a Software Training role within a SaaS (Software as a Service) environment.

• Demonstrated ability to create and deliver high-quality VILT content to external, enterprise-level customers.

• Proven experience in conducting needs analysis and requirements gathering with internal and external stakeholders.

• Strong verbal and written communication skills, with experience communicating directly with customers outside of training sessions (discovery calls, email correspondence).

• Expert knowledge and practical application of Adult Learning Theory and best practices (e.g., ADDIE, SAM).

• Proficiency in utilizing presentation software (e.g., Google Slides, PowerPoint) and virtual meeting platforms (e.g., Zoom, Microsoft Teams).

• Ability to leverage AI to enhance learning experiences for customers and increase content development efficiency.

Nice to Have 

• Experience administering or developing content within an LMS (Skilljar, Docebo, etc.).

• Familiarity with eLearning authoring tools (e.g., Articulate Storyline/Rise, Captivate) and/or video editing software (e.g., Camtasia, Loom).

• A background in Audit, Risk, or Compliance technology is a plus.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, together: Drive to be the best while supporting each other’s success

• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant innovation: Challenge the status quo and drive improvements
  

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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