Technical Solution Analyst- Millennium Computer Systems Limited

Job Title: Technical Solution Analyst
Location: Remote with up to 3 travel engagements per year
Company: MCSL – Millennium Computer Systems Limited
Website: www.mcsl.com

Millennium Computer Systems Limited (One of Banyan's Portfolio Company)
MCSL is a trusted partner in the higher education space, delivering technology solutions that empower institutions to transform the student experience. With decades of experience and deep domain knowledge, we support colleges and universities across North America in achieving operational excellence and student success.

Position Summary:
We are seeking a Technical Solution Analyst who is passionate about delivering exceptional service, solving problems proactively, and contributing to the ongoing success of our higher education clients. This role serves as a key “technical” connection point between our customers and internal teams, ensuring that every client interaction is thoughtful, responsive, and aligned with our mission.

This position will primarily serve as a combination of Technical Analyst and Oracle Developer, working both with clients to gather requirements and implement solutions, and also to review or extend product design through internal development projects.

Key Responsibilities:

• Serve as a strategic partner to clients, managing expectations and providing timely, thoughtful solutions to complex issues.
• Lead and manage projects from planning through to execution, ensuring client satisfaction and timely delivery.
• Implement both client custom and internal baseline development projects within the Millennium development framework, primarily via SQL queries or PL/SQL coding.
• Develop, maintain and/or troubleshoot web-based, database-driven systems, with an emphasis on the database layer.
• Draft professional, clear, and effective written communications, including documentation, client proposals and project updates, and knowledge articles.
• Build and maintain strong relationships with clients, internal stakeholders, and cross-functional teams.
• Proactively identify opportunities for service improvement and act as a customer advocate across the organization.

Requirements:

• Detail oriented problem solver with a willingness to dig into issues, explore available resources, and attempt to find solutions independently — a balance of initiative and resourcefulness.
• Experience with SQL and Oracle PL/SQL.
• Familiarity with Ellucian Banner.
• 3–5 years of professional experience in a customer success, software development, dev-ops, technical analyst or related client-facing role.
• Self-motivated and independent problem solver, comfortable working with minimal supervision.
• Prodigious troubleshooting skills.
• Excellent client expectation management and interpersonal communication skills.
• Exceptional written communication skills with keen attention to clarity and tone.
• Strong organizational and project management skills, with the ability to juggle multiple priorities effectively.

Preferred Qualifications:

• Experience with Millennium FAST.
• Experience working directly with stakeholders in the University and/or College level higher education space.
• Exposure to ASP.NET and Visual Studio.
• Understanding of on-prem and/or cloud enterprise infrastructures.

What We Offer:

• A collaborative and mission-driven work environment.
• Flexibility through a fully remote work model.
• Opportunities to work with leading institutions and make a meaningful impact on higher education.
• Growth potential within a fast-paced and innovative team.

The expected base salary for this position is: CAD $75,000-88,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.