About Bizee
Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We're transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs.
We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves.
We're looking for product leaders who share these values and want to build the customer-facing operating system that powers the next generation of American businesses.
What Makes Working Here Different
- AI-Native Product Management: AI isn't a bolt-on; it’s our core. You'll leverage AI to personalize customer-facing experiences and automate retention-driving journeys.
- High Agency, High Impact: You own the customer experience roadmap. We don't do "feature requests" from the top down; you identify the levers that drive customer satisfaction and long-term retention.
- Greenfield Opportunity: We're rebuilding our customer experience stack. You’ll define the strategy for how entrepreneurs experience, use, and continue to gain value from their business services.
- 2028 Strategic Transaction: We have a clear timeline and goals. Your success in optimizing LTV and reducing churn directly drives company valuation.
The Role
As the Principal Product Manager for Customer Experience, you own the value and retention engine of the Bizee operating system. You will define the strategy and execution for the end-to-end customer journey, post-purchase onboarding, service consumption, and subscription retention programs.
This is not a "requirements gatherer" role. You are a business-minded product leader who understands customer psychology and service design. You will partner deeply with Engineering to build flexible, scalable customer experiences that enable rapid experimentation. You'll lead a cross-functional squad while influencing the broader executive team on customer success and value delivery strategy.
What You'll Deliver
- Customer Value Framework: Launch a unified framework to measure and increase customer value perception, driving service engagement.
- Post-Purchase Experience: Re-architect the onboarding and initial service consumption flow to ensure high adoption and measurable reduction in early churn.
- Subscription Retention: Implement a robust, proactive "Member Center" experience that empowers entrepreneurs to manage their services, recognize value, and reduces active and passive churn.
- Customer Journey Optimization: Partner with Platform Engineering to run weekly A/B tests on onboarding steps, in-app support, and proactive retention triggers.
- Customer Health Metrics: Ensure 100% data integrity between customer actions (engagement, support tickets, usage) and our Customer Health Score reporting systems.
- AI-Driven Personalization: Deploy AI-powered personalization throughout the in-app experience to surface relevant service usage tips and proactive support, increasing long-term engagement.
