Enterprise Customer Success Manager
•Sigma Computing· 9h
🎧 Support⏰ Full-time📈 Mid Level💰 $132k-165k🇺🇸 USA
9h ago
Kong·about 10 hours ago
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are seeking a committed Enterprise Territory Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting.
What You’ll Be Doing:
Develop and execute sales strategies to target mid-market and enterprise customers, focusing on building and maintaining a robust pipeline that drives long-term growth.
Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets.
Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs.Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs.
Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention.
Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts.
Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems.
Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge.
Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies.
Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings.
What You’ll Bring:
5+ years of experience in enterprise sales (>1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment.
Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments.
Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes.
Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders.
A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets.
Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics.
Knowledge of open-source software, APIs, or infrastructure software is highly advantageous.
Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics.
Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them.
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About Kong:
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.