Billing Specialist - Remote

Position Summary

Blackbird Health is looking to hire a Billing Specialist to join our growing team. Under the direction of Senior Manager of RCM, the Billing Specialist is responsible for working insurance A/R and assisting patients with any billing or insurance related issues they may have. This includes, but is not limited to: resolving denied claims, claims appeals, payment posting, insurance and patient refunds, reviewing patient eligibility and benefits, and communicating with patients and clinicians as it relates to billing.

What makes you, you:

• Ability to maintain confidentiality according to HIPAA regulations
• Knowledge of medical billing and insurance terminology
• Outstanding communication skills and ability to collaborate effectively with patients, provider partners and colleagues
• Strong focus on customer service
• Worked in a behavior health setting previously (not required)
• Open to professional and clinical feedback and interested in working in a supporting and collegial environment.
• Flexibility to adjust to a dynamic work environment.
• Must value operating in a collaborative and cooperative environment.
• Ability to show initiative, good judgment, and resourcefulness.

How you'll make an impact:

• Work to resolve insurance claim denials and ensure proper payment from insurance payer based on contracted rates
• Investigate denials via insurance provider portals (if applicable) to either resubmit or appeal a claim if denied
• Work with insurance companies, payers and other third-parties to ensure timely submission and correct payment on claims as needed, ensuring patient responsibility is correctly reflected on patient invoices
• Contact patients or families through multiple channels (email, phone, patient engagement platform) to update insurance information, credit card information, set up payment plans, respond to inquiries, etc
• Process credit card payments and post to patient ledger in EMR/PM system
• Review and process insurance and patient refunds
• Work with clinicians at Blackbird to resolve billing issues as it relates to insurance or patient payments.
• Other duties as assigned

The basics you'll need:

• 2-4 years' health care billing experience working with insurance companies and EHR/PM Systems such as Athena, EPIC, ECW, etc.
• 1-3 years' experience in customer service setting

Why Blackbird is unique:

• Excellent administrative support is provided
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

Benefits

• Medical, Dental & Vision coverage (available on day 1 of employment)
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth