Senior Regional Partner Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a Regional Partner Manager (RPM) at Front, you will be responsible for driving indirect revenue growth through strategic relationships with technology distributors, solution providers, and channel partners within a defined territory. This is a high‑impact role focused on recruiting, enabling, and accelerating partners to expand Front’s market presence and revenue.

You will act as the primary point of contact for your regional partners—developing go‑to‑market strategies, enabling partners to effectively position Front’s customer operations platform, and collaborating closely with Front’s direct sales teams to win and expand accounts.

What will you be doing?

• Partner Management

  • Develop, manage, and grow relationships with regional channel partners, including distributors, VARs, and solution providers.

  • Serve as a trusted advisor to partners, helping them build Front into their core go‑to‑market motion.

• Sales Acceleration & Enablement

  • Train and enable partners on Front’s platform, value proposition, and ideal customer profiles.

  • Become a subject matter expert on Front’s solutions and competitive differentiation.

  • Support partners through deal strategy, pipeline development, and opportunity execution.

• Business Development & Partner Recruitment

  • Identify, recruit, and onboard new partners to expand Front’s regional footprint.

  • Drive partner activation through structured onboarding, enablement, and ongoing engagement.

• Cross‑Functional Collaboration

  • Partner closely with Front’s direct sales, marketing, and customer success teams to identify, pursue, and close joint opportunities.

  • Align partner activity with Front’s broader regional and company‑wide revenue goals.

• Results & Performance

  • Own and exceed regional indirect revenue, pipeline, and partner performance targets.

  • Forecast partner pipeline accurately and report on partner health, performance, and growth opportunities.

What skills and experience do you need?

• Proven experience in channel or partner account management within enterprise or high‑growth SaaS companies.

• Demonstrated success consistently meeting or exceeding sales and pipeline targets.

• Strong relationship‑building, communication, and presentation skills, with the ability to influence both partners and internal stakeholders.

• Experience working with distributors, resellers, and partner ecosystems.

• Highly motivated, self‑directed, and comfortable operating in a fast‑paced, technology‑driven environment.

Nice to Have

• Experience selling customer experience, customer operations, or collaboration software.

• Familiarity with partner‑led go‑to‑market models and multi‑tier channel ecosystems.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Focus Fridays - learn more here!

• Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice