FBS Business Insurance Hub Leader

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.

The Business Insurance (BI) Hub Leader contributes to business insurance strategy, integrates into the BI senior leadership team, leads both people and business initiatives, and tracks performance outcomes. This role enhances subject matter expertise, identifies skill gaps, facilitates mentorship, conducts performance reviews, and promotes knowledge-sharing. The BI Hub Leader focuses on collaboration, process improvement, and skill development within BI functions. They recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The BI Hub Leader works closely with HR Business Partners on strategic workforce planning to create / redesign job descriptions, understand demand and prioritize hiring needs. They establish and implement strategic initiatives to achieve profitable growth, surplus objectives, business operating targets and optimal org design. Responsibilities include product management, actuarial, transformation, customer experience, business support services, and underwriting and collaboration with heads of critical functions such as Head of Distribution, BI IT, and BI Finance to achieve results.

Key Responsibilities:

·       Data Governance & Analytics

o   Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions. 

o   Leverage data analytics to improve risk management, underwriting, processing, and other operational areas. 

o   Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making. 

o   Provide insights and recommendations to leadership based on data analysis. 

·       Digital Transformation

o   Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities. 

o   Identify and implement new digital technologies and tools to improve efficiency and effectiveness. 

o   Develop and execute digital transformation roadmaps, ensuring alignment with business objectives. 

o   Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives. 

o   Provide training and support teams for adapting to new processes, technologies, and methodologies. 

o   Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives. 

• Leadership and Collaboration: 
• As the BI Hub Leader and member of the BI Leadership Team, this role is responsible for participating and implementing BI’s business strategy.
• Provide subject matter expertise to BI leaders in their functional area, staying up to date with best practices, technologies, and market trends.
• Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance. 
• Represent the organization to external stakeholders, including clients, partners, and regulators. 
• Develop and implement training programs to ensure staff are equipped to handle new technologies and processes.  
• Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.
• Ensure that new hires are seamlessly integrated into the team and culture.
• Act as a “talent magnet” in the markets, universities, and internally. The BI Hub Leader plays a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills.
• Lead by example, conduct performance reviews in partnership with BI leaders, provide constructive feedback, and help FBS hub members grow their careers.
• Acts as a representative for any BI FBS needs, escalations, development and support.