Sr. Manager, Global Clinical Operations

The Role:

As Sr. Manager, Global Clinical Operations, you will lead the strategy, growth, and day-to-day operations of Carrot’s U.S. and Canada provider networks and support clinical program operations across all major reproductive and family-forming journeys. You are an operational owner for expansion workflows, ensuring networks and programs are launched, scaled, and managed with speed, rigor, and consistency.

In this role, you will partner closely with Operations, Product, Engineering, Data, Member Success, Medical Experts, Commercial, and Customer Success to translate company and departmental OKRs into scalable operational systems, measurable KPIs, and high-quality member and customer outcomes.

Primary Responsibilities:

• Lead operations and expansion of U.S. and Canada provider networks including fertility, menopause, low testosterone, gender-affirming care (GAC), and doula networks.
• Define and operationalize network criteria (eligibility, standards, accreditation) in partnerships with clinical experts.
• Maintain accountability for provider networks including upholding criteria, provider application management, database accuracy, audits, and escalations.
• Apply and develop department OKRs into clear growth, quality, and efficiency goals, emphasizing repeatable and scalable processes.
• Support U.S./Canada clinical program expansion initiatives (e.g., pregnancy, adoption, surrogacy, menopause, low-T), from scoping through steady-state operations.
• Partner with Product, Medical Experts, Provider Network, and Member Success to ensure operational workflows support strong clinical rigor and seamless member journeys.
• Lead cross-functional launch readiness, timelines, and execution for expansion workstreams.
• Build, iterate, and maintain SOPs, playbooks, and decisions to ensure auditability, continuity, and operational clarity.
• Support credentialing and clinical excellence efforts

The Team:

Global Clinical Operations leverages the country, regional and global expertise of our journeys to support efficient and compliant country expansion of our journeys, development of high-quality provider networks and partnerships, creation of evidence-based eligible journey reimbursement guides (BDGs), and implementation of clinical rigor and quality across every aspect of the Carrot experience and service delivery.

We develop localized playbooks, systems, and knowledge bases to keep teams informed on relevant areas of our global programs. We also provide direct support for our member-facing teams as they service our members around the world, and client-facing teams as they converse with current and prospective customers about our global offering and value proposition

Minimum Qualifications:

• Bachelor’s degree
• 7+ years of experience in provider network operations, healthcare operations, or clinical operations
• Reproductive health clinical experience or medically-related degree: RN, APRN, WHNP, MPH, Obstetrician/Gynecologist, Family Practice OB, or equivalent
• 3+ years of people management experience
• Strong program management, process design, and operational execution skills
• Experience defining and managing KPIs in cross-functional environments

Preferred Qualifications:

• Experience designing and evolving clinical programs across multiple sites or via telehealth
• Comfort operating in ambiguity and fast-paced, evolving organizations
• Strong analytical mindset with high attention to detail and ability to context-switch
• Excellent written and verbal communication skills, including executive-level summaries and detailed operational documentation
• Collaborative, inclusive leadership style with global awareness and cultural sensitivity

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $140,000.00 - $155,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

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