Technical Implementation Manager

About Casap

Casap is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud. People love what we’ve built, from everyday users to the biggest names in finance.

Casap is seeking talented Technical Implementations Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence.

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.

• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.

• Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team.

• Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.

• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.

• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.

• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.

• Ensure a smooth handoff to the platform support team once clients are fully live and integrated.

Qualifications

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.

• Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.

• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.

• Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.

• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.

• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.

• Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!