The Contract Compliance Manager (CCM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The CCM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The CCM must also be able to exercise good judgement in reporting client concerns to management and seeking the involvement of others in order to best meet the client's needs. Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly
Develop and maintain productive, working relationships with independent contractors and in-house staff by communicating client priorities and collaborating to solve problems.
Communicate with Facilities Solutions Manager daily regarding any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Use company CRM platform in accordance with daily duties.
Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
