Sales Support - Spain, Benelux and distributors

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic customer-focused Sales Support representative for Spain, Benelux and our distributors. You are the first point of contact for our existing B2B customers. You are responsible for your own portfolio of B2B customers and in charge of their order management process, from customer creation to order placement to shipment tracking and after sales services. You are available for questions, solve any issues you are presented with, and you provide a positive and efficient customer experience for our B2B partners.  

Responsibilities

• Processing and approving new orders;
• Invoicing dispatched order and assisting customers with tracking;
• Setting up new customers accounts in the ERP system (Netsuite); 
• Handling paid repairs and warranty requests;
• Solving any ad hoc requests from your customers (e-mails and phone calls);
• Executing tasks specific to your key accounts.