Senior People Operations Specialist

About the Opportunity

As a Senior People Operations Specialist, you’ll act as a first point of contact for complex, cross‑regional People topics, own and continuously improve core People Ops processes, ensure seamless employee experience and a high‑quality support at every stage of their journey.

This is a hybrid role, with office attendance in Denver expected 2 days per week.

What to expect

• Act as first‑line contact for complex People topics globally (policies, processes, systems, employment documentation, data questions).
• Own and optimize end‑to‑end People Ops processes within your domains (e.g., global onboarding/offboarding, background checks, Compliance Operation).
• Maintain and continuously improve People Ops documentation and employee‑facing content for our self‑service.
• Serve as an operational expert in Workday; partner with People Tech and other People teams to drive automation and process improvements.
• Coordinate with external partners (EOR vendors, background‑check providers, immigration counsel, etc.) to ensure data and processes are accurate and compliant.
• Lead or support cross‑functional projects that reduce manual effort, improve data quality, and strengthen the employee experience.
• Provide guidance and informal mentoring to junior People Ops colleagues; review work on complex cases; share best practices.

What you need to be successful

• Experience in People Operations in a global/international team across multiple locations.
• Experience in an HR shared services model; proven ability to partner cross‑functionally to automate and reduce tactical administration.
• Strong working knowledge of US HR policies, labor law, and compliance; multi‑country experience is a plus.
• Hands‑on experience with Workday (or similar HRIS) for lifecycle administration; comfortable collaborating with People Tech on configuration, workflows, and testing.
• Analytical, structured mindset with rigorous attention to detail; you spot inconsistencies and follow through to resolution.
• Customer‑first perspective and strong communication skills across levels, cultures, and topics.
• Customer‑first mindset and strong communication skills across levels and cultures.
• Ability to work with limited supervision, manage multiple tasks in parallel, and prioritize effectively.
• Comfort handling confidential and sensitive information appropriately.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full-time employees receive Stock Options as an opportunity to share in our company's success.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.
• Company paid parental leave to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

This post expires 03/06/26

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $87,000 - $117,000

[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]