Italian Account Manager

Job Description

-Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.

-Quarterback sales from lead to purchase; be the main point of contact for the client customers, leading the sales strategy, overcoming objections and negotiating success.

-Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with the client leading cloud technologies.

-Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience.

-Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

-Position competitive offerings and solutions in the context of customer needs and experiences

-Demonstrate verbally and in writing how customers can capture value and envision their future with client's technologies.

-Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

-Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.

-Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.

-Collect feedback from customers and articulate it back to the business: “Voice of customer.”