Our ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team.
This position is fully remote and candidates must be located in Canada.
- Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives
- Build and maintain a strong team spanning multiple geographies and time zones
- Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary
- Provide mentorship and development guidance to junior team members and less experienced consultants
- For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development
- Review user stories for technical validity and provide design guidance before development begins.
- Coordinate and distribute work assignments effectively across team members
- Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices
- Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required
- Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story
- Conduct sprint reviews and solution demonstrations for clients
- Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards
- Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production
- Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements
- Advise clients on platform health best practices, including assistance with upgrades, patching, and release management
- Analyze problems and recommend remediation solutions
- Conduct technical training and knowledge transfer sessions
- Continuously enhance ServiceNow skills by staying current on new releases and features
- Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze
- Maintain 75% billable utilization target
- Perform other duties as assigned and requested
